Refund policy

Return and Refund Policy

Bhutri is committed to delivering the highest quality skincare products with utmost care. We understand that skincare is personal, and we want you to be completely satisfied with your purchase. In the rare instance you are not happy with your order, please review our return and refund policy below.

Eligibility Criteria for Returns and Refunds

Your purchase may be eligible for return or refund as per the following criteria:

  • Skincare products are eligible for return or refund within 7 days of delivery if the product is unused, unopened, and in its original packaging with all seals intact.
  • Products must not show any signs of use, tampering, or damage to packaging.
  • Due to hygiene and safety reasons, opened or used skincare products cannot be accepted for return or refund.
  • Products purchased during sale periods or at discounted pricing are not eligible for returns, refunds, or exchanges.
  • Gift purchases made online are not eligible for return, refund, or exchange.

Return and Refund Process

If your purchase meets the eligibility criteria above, please contact our customer care team within 7 days of delivery through any of the following channels:

Call us at: 9811968585
Monday - Saturday, 10:30 AM to 6:00 PM IST

Email us at: Bhutriessentials@gmail.com

For damage or quality-related issues, please provide:

  • Order number
  • Date of purchase
  • Delivery address
  • Clear images of the defective product along with the packaging it was received in

Once your return request is approved, we will provide you with instructions for sending the product back. Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days to your original payment method.

Important Notes

  • Return shipping costs will be borne by the customer unless the product is damaged or defective.
  • Refunds will be processed only after the returned product has been received and verified by our team.
  • We reserve the right to reject returns that do not meet our eligibility criteria.

BY M/s S U International